Careers

Business Support Administrator - Edinburgh (Office-Based) - Supporting an excellent client experience and smooth office operations

Job Purpose:

We are seeking a proactive and client-focused Business Support Administrator to join our Edinburgh office. Working closely with our Senior Receptionist and Senior Administrator, you will support the delivery of a consistently professional welcome for clients and visitors, while ensuring the office operates efficiently on a day-to-day basis.  This is a fully office-based role.

Key Responsibilities

Client Service & Office Support

• Support the Senior Receptionist in delivering a warm, professional and consistent welcome to all clients and visitors.
• Develop strong working relationships with clients and colleagues, ensuring enquiries are handled promptly, accurately and with professionalism.
• Help maintain well-presented reception and meeting spaces that reflect our JC values and high standards.

Operational Administration

• Handle sensitive client information with discretion and in line with data protection requirements.
• Manage incoming and outgoing mail to ensure timely distribution.
• Provide responsive administrative support to Business Lines and Executive teams.
• Support the Senior Administrator in ensuring the office is well maintained, safe and fully operational.

About You

• Demonstrate a consistently polished and professional manner, providing a warm and attentive experience to clients, colleagues and visitors.
• Take pride in offering exceptional service, adopting a proactive and solutions focused approach when supporting others
• Maintain a positive, composed and approachable presence, contributing to a welcoming environment.
• Able to collaborate effectively with colleagues, ensuring a seamless and reliable front of house and office support service.
• Communicate clearly, courteously and with confidence, reinforcing trust and professionalism in every interaction.
• Adapt well to changing priorities and remain calm and professional under pressure.

Why JC?

Johnston Carmichael helps to build success stories that change lives - whether it’s our clients, our communities, or most importantly, our people, who now number over 900 across the UK.

We work with individuals and businesses all over the country and our expertise covers almost every industry sector. We’re also an independent member firm of Moore Global Network Limited, a global accounting and advisory network of over 37,000 advisers across more than 114 countries.

Everything we do at Johnston Carmichael is underpinned by our four core values – Doing The Right Thing, Standing In Other People’s Shoes, Leading Our Future and Remaining Relevant. We’ve created a range of ways to support our people to make sure every voice is heard, including our People and Culture Forum, and we encourage each of our sharp minds to be leaders of their work and learning. You can read more about our culture and values here.

In the last 10 years we’ve raised more than £450,000 for charity and continuously evolved our commitment to sustainable business practices. We are Gold sponsors of the Kiltwalk and also partner with Netball Scotland and England Netball, creating an enduring impact on the ground in our communities.

What you can expect

As well as working with a great team of colleagues we offer a range of benefits to make your time at JC even more fulfilling. Click here to see what’s on offer.

Different backgrounds and different opinions make for more interesting work and better outcomes. We’re sure we don’t have to say this, but we welcome people from all backgrounds, regardless of your heritage, ethnicity, religious beliefs, sexual identity or gender identity. We also actively encourage applications from anyone who’s had an extended time away from paid employment.

Our team is made up of people who’ve taken varied routes through their careers. We’re here to give you the tools, support, and materials to develop your expertise so you can pursue your ambitions. Our JC Aspire learning programme helps everyone reach their personal goals, and we’ve also carefully created our own Leadership Development Programme, which is accredited by the University of Strathclyde Business School at Masters degree level.

We look forward to hearing from you

If you’re ready to write your success story with us, apply today.

At Johnston Carmichael we are committed to diversity, equality and inclusion in the workplace.  A copy of this policy will be made available on request.  We also welcome applications from individuals who have had time away from paid employment